Privacy Policy

At Velan Cabs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.

    At Velan Cabs, safeguarding your privacy is paramount to us. This Privacy Policy elucidates how we gather, utilize, share, and protect your personal data when you interact with our website or mobile application.

    Information We Collect

    • 1. Contact Information: Including your name, email address, phone number, and postal address.
    • 2. Payment Information: Such as credit card details or other payment information.
    • 3. Trip Information: Comprising pickup and drop-off locations, travel dates, and preferences.

    How We Use Your Information

    • 1. Providing Services: Facilitating cab bookings, managing reservations, and processing payments.
    • 2. Improving Services: Analyzing usage trends, enhancing user experience, and developing new features.
    • 3. Communication: Sending transactional emails, updates, and promotional offers.
    • 4. Compliance: Ensuring adherence to legal obligations and enforcing our Terms of Service.

    Access

    We ensure that only authorized personnel have access to your personal data. Access controls and protocols are implemented to safeguard against unauthorized access or misuse.

    Sharing

    We may share your personal information with trusted third-party service providers to assist us in delivering our services and analyzing usage trends. These providers are contractually obligated to use your information solely for providing the requested services and adhere to strict confidentiality agreements.

    Data Security

    We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure, and therefore, we cannot guarantee absolute security.

    Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

    Your Rights

    • 1. You have the right to access, update, or delete your personal information at any time.
    • 2. You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails.

    Changes to this Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be immediately effective upon posting on our website or mobile application.

    Contact Us

    If you have any queries or concerns regarding this Privacy Policy or our data practices, please reach out to us at contact@velancabs.com.

    This Privacy Policy is effective as of 15th May 2024 and applies to all users of Velan Cabs services. By using our website or mobile application, you consent to the terms outlined in this Privacy Policy.